Partners in Personalisation Services

Our services are designed for personal employers who employ their own Personal Assistants (PAs) or support workers. We offer a professional payroll service, fully managed accounts and bank account only options.

PAYROLL SERVICE

Our Payroll Service is specifically designed for Personal Employers. If you are using Option 1 to employ your own care and support staff, then why not have a look at our Payroll Service and how we can support you? We provide a professional payroll service ensuring all your statutory duties are met. We can arrange employer liability insurance and assist with PVG applications.

MANAGED ACCOUNTS

For those who don’t want to deal with bank accounts and paying wages, our fully Managed Account may be the choice for you. We would open a bank account in your name, make all payments from this account, including wages, HMRC & Pension deductions. We can also pay invoices and provide you and your local authority with a monthly audit report.

"Carers supporting carers"

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What our Customers Say…

“Sandra and her team are always on hand when we have any questions or issues. They made the whole experience easy as it was something we wanted to do for my mum but were unsure where to start.”

Louise McEwanStewarton

“Sandra and Lorraine at PIP have made such a difference in the day-to-day lives of my mum and myself. They understand the challenges of setting up support through their own personal experiences.

My mum now has consistent care, from regular reliable carers and a lot of the pressure has been taken off me knowing that PIP is on top of all the paperwork and keeping us informed of any changes and additional support as it becomes available! Offering a friendly, jargon-free, reliable service!”

Susan AndersonKilmaurs

"Partners in Personalisation have been a great help to me at a very daunting time. The staff are so friendly, efficient and their service is second to none. I've needed advice."

Kerry McGheeEast Dunbartonshire

"Finding Partners in Personalisation has been an absolute godsend! Using their services has allowed myself and my family concentrate on normal day to day to life without being bogged down with all the formality that comes with managing an SDS budget and all that comes along with being an employer. The service is second to none and the skills and knowledge of staff is unmeasurable. We certainly would not be where we are today without their vital services for those choosing to manage their own budget."

Andrina LincolnKilmarnock

Case Studies

Grant

Grant, 18 from Seamill uses Option 1 of Self-Directed Support. His family value the freedom and flexibility to employ their own team to support Grant. They have used our Payroll Service for almost 10 years to ensure his wonderful team are paid correctly and on time.

Joyce

Joyce, 89, values her independence but is housebound. Using Option 1, Joyce now has a small team who not only provide her with care when she needs it but provide valuable social interaction. We support Joyce with our Managed Account service which frees up her family’s valuable time.

Liam and Jessica

Jess and Liam have complex needs. Mum uses Option 1 to employ her own team to support Jess and Liam. This means the team are trained to deal with Jess’s complex medical needs plus get to know her really well. Liam also copes so much better when he has his own small team to support him.

Events

Partners in Personalisation are delighted to have received funding from the National Lottery Community Fund to host a programme of events for those employing their own PA’s or exploring the option of doing so. We have named these events as “Building Confidence” as our aim is to provide the appropriate tools to become more confident in the role of personal employer.

We hosted our first Building Confidence Event on 19/04/2023. Have a look at our Building Confidence page for further information including when our next Building Confidence Event will be.

About us

Lorraine McLaughlin

Sandra Monaghan

Co-Founders Lorraine McLaughlin and Sandra Monaghan live in North Ayrshire. Both have young adults with additional support needs. We work from our homes to allow us the work/life balance that we require from being carers. We met over 10 years ago whilst taking part in North Ayrshire’s Self Directed Support Pathfinder.

We were part of a group of 10 families who had children with disabilities. We worked with NAC testing their processes whilst going through the stages of Self Directed Support. From needs assessments to support planning to finally receiving personal budgets.